when i started working at homer's, the baristas wore buttons with their names on them. something as small as knowing each others' first name helped to establish a familiarity and trust between us and the customers. the buttons have gone away, but we still call each other by name. however, if i can't remember your name, and YOU'RE not wearing a button, i'll still make an attempt. when i look at you and say "Allison?" just know that i'm trying.
Thursday, February 10, 2011
When We Wore Buttons
when i started working at homer's, the baristas wore buttons with their names on them. something as small as knowing each others' first name helped to establish a familiarity and trust between us and the customers. the buttons have gone away, but we still call each other by name. however, if i can't remember your name, and YOU'RE not wearing a button, i'll still make an attempt. when i look at you and say "Allison?" just know that i'm trying.
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